There is no higher priority than the health and safety of our clients and team members. We appreciate the confidence you have placed in the Mountainwood team to work in your home. Our goal is to ensure the safety and well-being of our clients, trade partners and team members. We are carefully monitoring the COVID-19 pandemic and absorbing the ever-changing communications from the Centers for Disease Control (CDC), local health officials, and government agencies. In addition to following CDC guidelines, we have developed enhanced protective measures of our own. Here is Mountainwood Homes’ response to the Coronavirus:
On the Job Site
We have implemented extra safety measures on the job site to protect our homeowners and our team, and we’ve asked our trade partners to do the same. We have instituted various housekeeping, social distancing, and other best practices at our job sites. For details, please read our post regarding Job Site Protective Measures.
In Person Client Interaction
We have implemented extra precautions for clients who prefer to meet in our office:
- The common areas and conference rooms in our offices are being disinfected between all meetings
- Latex gloves are available for the handling of materials and samples
We have also instituted precautions if a visit to a client’s home:
- Before entering the home, either latex gloves are to be worn or hand sanitizer is to be applied
- Protective mask is to be worn in the home
Virtual Meetings & Client Interactions
We are utilizing our knowledge, tools and experience to work with clients and teammates remotely. Examples include:
- Video conferencing technologies for client meetings
- Utilizing video technologies for initial consultations
- Screen sharing and remote meeting capabilities for reviewing project drawings
Several office employees have moved to a remote work environment. This is to limit any possible risk of exposure or spread.
In our office we are disinfecting common areas (i.e. entry doorknobs, surfaces, etc.) daily. Our conference rooms are also regularly disinfected between meetings. At 2 pm each day, we have a company wide stop-and-clean activity whether you’re in the field, office, or working from home.
We are closely monitoring the best practices outlined by the Centers for Disease Control (CDC) and regularly share this information with the entire team. We are committed and resolved to implement new procedures as information becomes available and have designated an employee to manage the distribution of information to our team and trade partners.
We have communicated to our staff that the CDC promotes healthy personal habits as the most effective way to decrease the spread of viral disease. This includes staying home when sick (especially with a fever and/or respiratory illness) coughing and/ or sneezing into an elbow or using a tissue to cover ones nose and mouth and then immediately discarding the tissue, thorough washing of hands which includes scrubbing frequently with hot water and soap for at least 20 seconds (if no water is available, use a disinfectant/ sanitizer) and avoiding the touching of one’s eyes, nose, and mouth. Contact with others is to be avoided. Please do not be offended if we do not shake your hand.
Cleaning supplies, anti-bacterial hand soap, and hand sanitizer have been made available at the office and job sites. Further, we have supplied a mask and gloves to all Mountainwood Homes employees.
Every home and project is unique. We understand this is more than a construction site, it’s your home. Our team is prepared to address any concerns and implement additional precautions to keep our clients safe. Communication is more important than ever, so please share your concerns with your Project Manager or contact our office.
We’re In This Together
We ask for your help in protecting our team as well. If somebody in your family or network becomes infected, please notify your project manager immediately so that we can be part of the solution to not spread further infection.
We are committed to maintaining our work schedules as reasonably possible during these unprecedented times. As a community we are all in this together; And together we will work through solutions for the well-being of all.
We are remodelers, not health care workers or scientists. We are not sure what tomorrow brings, but for now we’re working extra hard to keep momentum on our projects (both in design and construction), while maintaining a positive outlook and staying safe and healthy. Our heartfelt thanks to all the essential workers who are working tirelessly during this time.